Getting the Netflix Error Code UI3010? – Let’s Fix it!

Written by Clementine

Netflix started as a video-rental company in 1997. Netflix decided to start its online subscription service in 1999, via the internet. Fast forward 22 years, Netflix became the best online streaming provider gaining over 209 million subscribers worldwide. Yet, errors are common on Netflix. What to do if you get Netflix Error Code UI3010?

Even though Netflix has enhanced its UI with years of development by top minds. Still, like other streaming giants, such as Hulu, Netflix is prone to errors, which is something common. Watching your favorite show and facing a sudden error has its downsides.

This error occurs when there is a problem with your web browser, or you are facing a connectivity issue. Regardless of what it may be, we have made a guide for you to follow in getting rid of this error with these easy steps.

Clear Cache on Your Web Browser

The best way of getting rid of the Netflix Error Code UI3010 starts with clearing the cache on your web browser. Here’s how you can do it easily.

Google Chrome

Netflix fix by clearing browser cache

Clearing browser cache menu on Google Chrome

Follow these steps to clear cache:

  • Click the Customize and control Google Chrome (three dots) icon in the top right corner.
  • From the dropdown menu, bring your cursor to the More tools option.
  • Select Clear browsing data from the continuing dropdown menu.
  • In the advanced section, uncheck Browsing history (if you want to keep it).
  • Proceed by clicking the Clear data button.
  • Retry streaming on Netflix to see if your error is resolved.

Microsoft Edge

Netflix error fix by edge cache

Clearing browser cache menu on Microsft Edge

Follow these steps to clear cache:

  • Click on the Settings and more (three dots) icon on the top right corner of your browser.
  • Select the History tab from the dropdown menu.
  • Once the History menu is open, click on more options.
  • Select the Clear browsing history from the dropdown menu.
  • Proceed by clicking the Clear Now button.
  • Retry streaming on Netflix to see if your error is resolved.

Restart Home Network

restart router netflix error

Restarting your Router

If the Netflix Error UI3010 was not resolved by clearing cache on your browser. There is a chance that there might be some connectivity issues. Restart your home network using the steps below:

  • Disconnect power to your wireless router for 30 seconds.
  • Reconnect the power and wait for the router to become fully functional.
  • Retry streaming on Netflix to see if your error is resolved.
  • If not, try restarting your computer and then retry streaming.

Use Ethernet Cable Instead of WiFi

ethernet insert to fix netflix errorSometimes, the WiFi becomes crowded with other connected devices. Netflix can give the error UI3010 if it is not receiving enough bandwidth. Follow these steps to switch your connection mode:

  • Find an ethernet cable in your home.
  • Plug it directly into your modem or switch.
  • Connect your device to the internet by using the ethernet cable.
  • Retry streaming on Netflix.

Additional Troubleshooting (if required)

It is easy to resolve the Netflix Error UI3010 by following the above-mentioned steps, however, if the problem persists. We recommend that you contact the tech support (relative to your device), contact your Internet Service Provider or contact Netflix help. All online streaming services, like Hulu, are prone to errors.

Why does my Netflix say error code?

Error messages are usually displayed to viewers who are using an Android phone or tablet to stream. This means that the user’s device is facing difficulty in downloading content to buffer during streaming. Basic troubleshooting tips can resolve this issue such as giving the device a restart or switching to another internet connection.


Playback Netflix Error UI3010 happens due to a bad browser cache or poor internet connection. Resolving this issue is straightforward and novice tech enthusiasts can do it on their own.

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